Are your team within your agency losing far too much time in email communications both internally and with clients?

In this episode, we’ll cover:

• Gaining control of your clogged and cluttered email inbox.
• A system that sorts, organizes and stores emails in a way that makes sense.
• How to save time so you can get busy making money.

Today’s guest is digital agency owner Ian Garlic who owns Authentic Web, a video production and distribution agency and host of the podcast, TAO of Inbound. He shares with us a solution for sorting and organizing internal communication.

Buried by emails?

As his agency grew, Ian was having a problem with his email inbox getting clogged. He was cc’d on everything but wasn’t necessarily involved in the details of every project. So, when Ian needed to jump in on something he was digging through emails trying to get a macro picture of what what going on by having to weed through all the micro details in old emails.

The solution Ian discovered is Slack – a communication tool for tracking, sorting and archiving team communication. (The opinions expressed in this interview are our own. Neither Ian or I are affiliates of Slack.)

Eliminate the time suck of email

[clickToTweet tweet=”Get a high-level, quick view of what’s going on in your agency.” quote=”Get a high-level, quick view of what’s going on in your agency.”]

Benefits to Slack:

• Create different channels for sorting and organizing information (client or topic specific). Do you dig through emails looking for information only to realize it’s buried in with something completely unrelated? Slack eliminates this problem by sorting things in the channels your create.
  

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• Tag people when their attention is required. Do you skim (or skip) over emails where you’re cc’d only to realize that your input was needed but you were only half-listening? Slack will keep you and your team in the loop but individuals can be tagged and notified with their attention is needed.

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  Automatically sequences information in chronological order. Ever scroll through an chain of emails trying to determine which parts of the conversation came before others? Who said what and what? Try as it might, Gmail and others can’t always keep it all straight for us. Slack puts communication in chronological order and archives the old stuff for you.

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• Cool integrations with PM software and GoogleDocs. No more switching between email communication and your other agency tools. It’s all in one place on Slack.

Getting started with Slack

3 steps to setting up:

1. Create your teams and invite members.
2. Create your channels. (Authentic Web has channels for: weekly meetings, KPI’s, each client, miscellaneous and one for office humor.)
3. Download the mobile/tablet apps so you can use Slack without going through a web browser.