Who Should My First Agency Hire Be?
I get asked a lot about who were the first hires in my digital agency, and if I had to do it all over again, would make the same choices?
This is a really great question because I know a lot of you have/ are struggling with making the right hiring decisions.
Back when I started, the first people I hired were a designer and a developer. After all, they were the ones who would actually be doing the work. I understood what needed to be done so I could sell the deal, but I needed to bring on the people who would actually work on the projects.
As the owner, it was my responsibility to make sure that we delivered, as well as maintained the relationship with the client. But as we grew, I brought on a project manager. The project manager took away a ton of the responsibilities that had fallen to me, which was great. It freed me up to do the selling, build relationships, and focus on growth.
Let me also say that you need to make sure you introduce your project manager to the client ahead of time so your client doesn’t feel ambushed by this new point of contact. Think about it – you’ve been the front person, so clients will naturally drag you back into the conversation if you haven’t introduced them to the people they’ll be working with. Don’t just make the deal and go away. Introduce the client to the people on your team so everyone knows each other.
So, for all of you out there who are getting ready to make your first hires, my advice is this: bring onboard the people needed to do the work and people to help manage the work.